Refund and Exchange Policy
At Amoreta, we want you to be completely happy with your purchase. However, please note that we are unable to offer refunds on any items, whether they are customized or not. This is because many of our products are uniquely personalized or specially curated just for you.
We are happy to provide exchanges for damaged or defective products.
Here's how it works:
-
Unboxing Video is Key: When your order arrives, please record a video while you open the package. This helps us see if any damage happened during shipping.
-
Contact Us Quickly: Reach out to our customer service team within 2 days of receiving your order. You can find us at 97844 30660 or Amoretastore@gmail.com. Be sure to share your order number and the unboxing video.
-
Easy Exchange: We'll review your request and video, then guide you through the exchange process. We'll arrange for the damaged or defective item to be returned and a new one sent to you.
Important Reminders:
- No Refunds: We can't offer refunds on any products, customized or standard.
- Time Matters: To qualify for an exchange, contact us within 2 days of receiving your order.
- Keep the Packaging: Hold onto the original packaging until the exchange is complete.
We appreciate your understanding. Your happiness is important to us, and we'll work to resolve any problems quickly and fairly.